Various taxi drivers stopped to ask her where she wanted to go, but after hearing that her destination was only 1.3 kilometres away, the drivers either rejected her outright or said the roads were bad or they were unsure of the route. At least seven empty taxis also passed Liu without bothering to stop, and after waiting for over an hour and hearing rejections from more than 20 drivers, Liu was forced to carry her luggage to her hotel by foot.Below are pictures of Liu as she unsuccessfully tried to hail a taxi in Xian and subsequently walked to her hotel on foot:
The Chinese news agency, Xinhua, has subsequently conducted an investigation into Xian's taxi system, and they concluded that there are serious issues with it, with waiting times sometimes as much as fifteen minutes, and some reporters complained that empty taxis would drive by and "ignore them completely."
This incident has caused an outcry on Sina Weibo, where bloggers have begun to speak out against Xian's transport problems. The article quotes a blogger who claimed, "The number of Xian taxis who refuse potential passengers is unparalleled." Other bloggers also complained about Xian's bus system, such as one individual who said, "Compared to Xian bus drivers, Xian taxi drivers are relatively decent. Bus drivers treat their passengers like cattle, always telling them to move backwards [to the end of the bus] in a rude tone of voice...These people believe that...in a state-run public transportation world, they are the 'masters.' This is a deep-rooted problem in our society."
According to the article, the general attitude among the commentators on Sina Weibo was that "this sort of incident 'would never happen in Taipei.'" The article quotes a citizen from Shenzhen who stated, "I just came back from Taipei yesterday. I sat in taxis several times and met many drivers... They all had a good attitude and would chat with me and introduced me to local places. Taiwan's service industry - we really have a lot to learn from them!" After reading this article, I am inclined to agree. Since I regularly ride my city's bus, I personally feel that Xian's transportation system is appalling, and I hope that this incident leads to reforms in the the city's public transit system and to improvements in their employees' attitudes. Hopefully, Xian can learn from Taipei's example.